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HOME » Shop » Privacy Notice

Privacy Notice

Privacy Notice

NEW Privacy Policy - May 2018

Collecting Personal Information

Pink Gem Designs is committed to protecting your personal information. We do not sell, distribute or share any of our customer's details. Only limited personnel have access to our customer database. We only collect and use personal data, when voluntarily submitted by you, only as it might be needed for us to deliver to you our services and products. The personal data required to meet these services include:

  • Name
  • Address including postcode
  • Telephone number
  • Email address
  • Your delivery address, including your postcode
  • Your payment method for an order - we do not store card details.

Using Personal Information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that:

(1) for which we have been given permission,
(2) as necessary to deliver the products/services you purchase, or
(3) as we might be required or permitted for legal compliance or other lawful purposes.

We need to process your personal data as outlined in the previous section above (Collecting Personal Information), so that we can:

  • send you a welcoming email to the email address you have specified, once you register on our website
  • send you goods purchased through our website
  • supply to you services purchased through our website, such as digital products
  • process orders
  • deliver goods to your specified delivery address
  • contact you about your account or the products/services you require
  • notify you of any events that may affect your order status
  • send you our email newsletter and offers if you have requested it (We will always give you the option to opt out too.)

Our newsletters

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. When you register with us, we will ask if you would like to subscribe to our newsletter. We will send you relevant offers and news about our products and services only if you have previously agreed to receiving our newsletters. If you would prefer to stop receiving them at any time, please do tell us - use the Contact Us section to send an email.

We will still be required to send you emails relating to any orders that you have placed with us.

Your personal information

As a visitor, all information collected by us is used exclusively by Pink Gem Designs and is not otherwise distributed, disclosed, sold, rented, traded or used for any other purpose. The information is collected by our servers to help us maintain and improve the website and services to you. We may be legally obliged to disclose your personal information to the extent that we are required to do so by law, not for marketing purposes. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct the information. Pink Gem Designs use Website Analysis Software to track our website visitors.

Security of Personal Information

Pink Gem Designs is committed to ensuring the security of your information. Access to your personal details is kept secure.

Payment Details

Online Orders

We would like to reassure you that our payment server is completely secure and at no point are your card details seen by us, nor are they kept on file. All details of financial transactions entered via our website are protected by encryption technology:

PayPal notify us only of the amount paid, date of transaction, your name, address, delivery details and payment reference. In case of refund, PayPal also informs us of the email address assigned to that PayPal account. This email is never recorded separately outside of PayPal and never used, other than for the purpose of returning funds to your PayPal account.

Your Rights

We provide you with the tools to control your account information and guidance on how it is used. Simply access your online account and go to 'My Account' to view and update your account information such as name, email address, phone number and billing address.

All newsletters from this site allow you to opt out of further mailings, by requesting us to do so.

You may instruct us to provide you with any personal information we hold about you at any time. Upon receipt of such a request we will, after confirming your identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.

If you instruct us to no longer process your personal data, we will do so as quickly as possible.

If you instruct us to destroy any/all of your personal data we may hold, we will do so as quickly as possible. If you instruct us to cease all processing for marketing purposes, we will do so as quickly as possible.


A cookie is a small data text file asking permission to be placed on your computer’s hard drive. Cookies are generally used to store information and, when used correctly, their use adds functionality to a website. Pink Gem Designs uses cookies to give you a better online experience. They are used to save time and make visiting websites more efficient and enjoyable. This includes remembering login information and to what is in your online shopping basket.

Children's Privacy

In order for you to make transactions through our website, you need to be at least 18 years of age. However, this does not mean that we restrict our services to visitors above 18 years of age. If you are under 18 years of age, you need to contact us either via e-mail or phone in order to place any order. We may need your parental permissions in order to setup our services with you.

Policy changes

Pink Gem Designs reserve the right to make changes to our policy at any time without any notification. Changes to policy becomes immediately effective upon being posted on this site.

Privacy statement Queries regarding this Policy should be directed to


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