Conditions of Use

General

By using our website you confirm your agreement to the Terms & Conditions set out below.

We reserve the right to make changes to these Terms & Conditions at any time without prior notice.

In the event that we do not enforce your rights set out in these Terms & Conditions this shall not be taken be a waiver of those rights unless we have agreed to this is writing.

In these Terms and Conditions ‘We’ or ‘Our’ refers to Pink Gem Designs and ‘You’ or ‘Your’ refers to any customer of Pink Gem Designs.

Customer Information

You must ensure that your personal details are correct when registering on our website and when you place an order.

You must keep your username and password secure and not reveal these details to anyone else.

You must contact us immediately if you suspect these details have become known to anyone else.

Product Prices & Description

We reserve the right to adjust our product prices and postage & packaging costs at any time without prior notice. We will of course honour the prices for any orders submitted by you prior to the changes being uploaded to our website.

We will always endeavour to ensure that the description and pricing of our products is accurate. In the event that you place an order based on an incorrect price displayed on our website or in any of our literature we will give you the opportunity to confirm your order at the correct price or cancel your order.

The stamp images displayed on our website are not actual size however the approximate size in millimetres for each product is clearly displayed alongside each image.

The images of our products displayed on the website are of a low resolution. The actual stamps will provide clear crisp images.

Payment Methods

We accept payment on-line by PayPal and also by most debit or credit cards.

For orders submitted by post or over the telephone we also accept payment by banker’s cheque or postal order. This facility is not available to customers from outside the UK.

Acceptance / Refusal of Orders

When you submit an on-line order an automatic confirmation will be sent to the email address that you have registered with us.

This automatic confirmation is to indicate that we have received your order and does not confirm that a contract exists between us at that stage.

Once we have checked and processed your order a formal contract will exist between us. This applies to on-line and postal / telephone orders.

We do not guarantee that the products shown on our website will be available at all times however we will endeavour to ensure that details are kept up to date.

We reserve the right to delay or refuse orders when insufficient details have been provided by you for us to process the order or where there is any suspicion of fraud.

When we refuse an on-line order we will refund any monies paid within 5 working days to the account provided by you when submitting the order. Where an order which has been submitted by post is refused this will be returned to the customer by post and will be dispatched within 5 working days of receipt by us.

Delivery

Once cleared funds have been received the products that you have ordered will be shipped to the postal address that you have registered with us.

If the order is to be delivered to a different address this must be specified by you at the time that your order is submitted.

We will always obtain proof of posting when shipping products to you.

Cancellation & Refunds

In the event that we supply products to you which are not as ordered or are found by us to be defective our liability shall be limited to replacing the product or issuing a refund it the product is no longer available.

Once a refund has been offered by us and accepted by you we will process the refund within 5 working days. We will only make refunds to the PayPal or card account provided by you when you submitted the order.

Consequential Losses

We shall not be liable for any consequential loss or damage suffered by you in the event that products are not available or for the loss or delay in delivering your order by UK or overseas postal services.

Events Beyond Our Reasonable Control

We shall not be liable for any delay or failure by us to fulfil our obligations set out in these Terms & Conditions if that delay or failure is due to circumstances beyond our reasonable control. This includes acts of god, war, civil disorder or industrial disputes.

Complaints Procedure

We will always aim to provide high quality products and the best possible service to our customers. Occasionally we may get things wrong and if this happens we ask that you give us the opportunity to put things right before cancelling your order or requesting a refund.

If you are dissatisfied with our products or service in any way please use the ‘Contact Us’ link on our website to notify us of the problem. We will normally respond to all complaints and queries within 24 hours and endeavour to resolve any problem to your satisfaction as quickly as possible.

Copyright

The content of this website is the Copyright of Pink Gem Designs.

You may not modify, copy or redistribute any of the content of our website without prior agreement from us in writing.

Angel Policy

You may use our stamps for any projects that you wish to sell on or provide as gifts but all artwork must be individually hand stamped. There are no limits to the number of hand stamped projects that you can make.

We would ask that you acknowledge Pink Gem Designs when selling on your creations although this is not essential.

You must not use our products to stamp images and sell them yourself.

You must not reproduce our images by any means including but not limited to mechanical, electronic or photocopying methods as this would be in breach of our copyright.